Why do we need you:
When customers reach out, they need more than answers—they need reassurance, empathy, and someone they can trust. We need you because you know how to calm a concern, celebrate a win, and turn a support call into a lasting relationship. You’re the frontline hero, the brand ambassador, and the heartbeat of our service experience.
What you’ll do:
- Ensure that customer requests, inquiries, and complaints are attended to and responded to in a timely manner, aiming for first-call resolution to provide excellent customer service.
- Listen attentively to customer inquiries and concerns and provide accurate information and assistance.
- To handle customer calls, complaints and enquiries efficiently, courtesy and professionally.
- Identify and assess customers’ needs to provide appropriate solutions or escalate complex issues to higher-level support when necessary.
- Resolve customer complaints efficiently and effectively, striving to achieve first-call resolution whenever possible.
- Answer clients’ correspondences through calls, emails, chats, and any other platforms.
- Maintain detailed records of customer interactions such as personal information, inquiries, complaints, payments, and resolution.
- Collaborate with other team members, including sales, technical support, and collection team, to ensure a seamless customer experience.
- Proactively seek feedback from customers to identify areas for improvement in products, services, or processes.
What we’re looking for:
- Candidate must possess at least Bachelor Degree in any related field.
- Proven experience in customer service or support role, preferably in related industry will be an added advantage.
- Excellent communication skills.
- Able to communicate in Bahasa Malaysia & English
- Experienced in Microsoft Office applications including Excel, Word, and Outlook.
- Able to work independently with minimal supervision.
If you think you have what it takes to excel in the role mentioned above,
apply now through our Human Resources Department at
jcl_hr@bpartnergroup.com