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What should I do if I want to register for direct debit once again?

The customer will have to go to a JCL branch to sign the new direct debit registration form.

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When is the CS approval expiration date?

It is 90 days after the CA approval date.

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What are the processing fees?

Processing fees: Credit sales: RM50. Hire purchase: RM200.

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I would like to propose a new product other than JCL’s existing financing products. What should I do?

We are currently expanding our business. We welcome all proposals and suggestions. Kindly contact our regional representative for further discussion.

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I am a dealer and I am interested in providing JCL financing to my customers. What should I do?

Kindly refer to our list of branches and contact the regional representative for collaboration purposes.

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What is the payment date?

It is either on the 2nd or the 16th. The customer may refer to the email/WhatsApp sent by JCL.

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How do I check for the payment status?

The customer can check via Whatsapp or email.

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If I only have Islamic banking, are there other ways to make payments?

Yes, kindly drop your inquiries at jcl-collection@bpartnergroup.com or inquiry@bpartnergroup.com for assistance.

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Which banks enable JomPAY payments?

Only conventional banks (non-shariah-compliant) allow payments by JomPAY.

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How can I do a full settlement?

Get the customer to email cs@bpartnergroup.com.

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If the auto-debit failed, what can I do for my payment?

The customer can pay by JomPAY or bank transfer.

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What other payment method can be used if I am using Bank Islam as Bank Islam does not support JomPAY?

The customer can transfer their payment to the CIMB bank account. After that, the customer will need to send the receipt via email to cs@bpartnergroup.com and include the full name […]

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