Amirul Farhan Akmal
Executive | Business Relations
“Motivation in operations is sustained by learning, contribution, and the tangible results of collaborative effort.”
#FrontlineTalent #ContinuousLearning #EmpowerYourCareer
Q1. What’s a typical day like for you in operations?
Honestly, every day is different, but that’s what keeps it exciting. I usually start my day by checking updates from the previous task, making sure everything’s running smoothly, and planning out priorities for the day. A lot of my time goes into coordinating with other teams on the task been given from the management, sales activities like calls, appointment and follow up dealers to make sure things are aligned. It’s fast-paced, but I enjoy being hands-on and solving problems as they come.
Q2. Can you share a moment when your team overcame a tough challenge?
There was a month when the target was high and the progress was very slow, and everyone was struggling to hit targets. In sales, especially Business Relation (BR) the end result is to get disbursement, of course team result is crutial than individual result because it will reflect to the company’s profit. What do I did is, after I achieved my individual target, I will help my team to do disbursement by collecting agreements from the dealers, agreement checking and proceed disburse. In the end, not only we atleast reach our goals, but it also strengthened our bond as a team. That experience taught me that teamwork can really turn things around.
Q3. How do you ensure smooth coordination across departments?
Good communication makes all the difference. In sales, we rely a lot on other departments especially credit analyst, accounts, customer service and marketing. I make it a point to build a good relationship with them, so if there’s an urgent case or issue, we can handle it quickly and professionally. I believe in clear updates, quick follow-ups, and mutual respect. When everyone’s on the same page, the process becomes smoother for both the team and the business partner.
Q4. What’s one improvement or innovation you’ve contributed to?
One improvement I’ve contributed is helping my team convince dealers to use our service by guiding them on how to approach the conversation using the right words at the right moment. At first, many dealers were hesitant or refused to try our service, but with the right communication and timing, we managed to change their perspective. Eventually, they became open to trying something new with us, and that really helped strengthen our relationship and grow our business. Another thing to maintain the dealers to use our service is to have a good relationship with them by keep updating the latest news from our company, promotions and latest procedure. Eventually, the relation between company and dealers getting stronger.
Q5. What keeps you motivated in your role?
What keeps me motivated is my passion for sales, especially here at JCL. I’m really grateful for the opportunities the company has given me to grow and develop my skills. Every day, I get to learn something new, meet different people, and challenge myself to do better and that’s what keeps me going.