Credit Recovery Executive

Job Category: Customer Support
Job Location: Kuala Lumpur
Job Type: Full-Time

Job Description:

  • Responsible for minimizing defaults and bad debts of ongoing loans
  • Manage and achieve daily productivity standards in terms of attempts, contacts and amount collected
  • Manage and maintain customer’s accounts to ensure the accounts are current and well conducted
  • Contact customers to remind customers of payment schedule and obtain relevant payments
  • Follow up overdue accounts by utilizing phone collection techniques, dunning letters, and legal counsel
  • Ensure that collection actions taken are within corporate guidelines, and collection policies
  • Exercise judgement within defined practices and policies to determine appropriate actions
  • Assist in developing, planning and implementations of strategies to recover principle from borrowers whose non-performing loans have been charged-off
  • Willing to work extra miles such to improve current credit policy, credit analysis methodologies such as credit scoring/portfolio, portfolio analysis, client audit, etc
  • Required to do field visits
  • Perform other duties as assigned

Job Requirements:

  • Candidate must possess at least SPM/STPM/Diploma Certificate in any related field
  • Experience in credit recovery will be an added advantage
  • Excellent communication and negotiation skills
  • Required Language(s): Bahasa Malaysia, English & Mandarin
  • Experienced in Microsoft Office applications including Excel, Word and Outlook
  • Good working attitude, passionate, energetic and customer-oriented
  • Able to work independently with minimal supervision
  • Fresh graduates are encouraged to apply, training will be provided
  • We have multiple vacancies available in 15, Jalan Medan Tuanku 1, Chow Kit, 50300 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
  • Full-time and Contract-basis position(s) available

If you think you have what it takes to excel in the role mentioned above, apply now through our Human Resources Department at

Please attach your latest résumé together with the following information:

  • Full name
  • Position applied
  • Current basic salary
  • Expected basic salary
  • Notice period

Apply for this position

Allowed Type(s): .pdf, .doc, .docx