Job Description:

• Ensure that customer requests, inquiries, and complaints are attended to and responded to in a timely manner, aiming for first-call resolution to provide excellent customer service.
• Listen attentively to customer inquiries and concerns, and provide accurate information and assistance.
• To handle customer calls, complaints and enquiries efficiently, courtesy and professionally.
• Identify and assess customers’ needs to provide appropriate solutions or escalate complex issues to higher-level support when necessary.
• Resolve customer complaints efficiently and effectively, striving to achieve first-call resolution whenever possible.
• Answer clients’ correspondences through calls, emails, chats, and any other platforms.
• Maintain detailed records of customer interactions such as personal information, inquiries, complaints, payments, and resolution.
• Collaborate with other team members, including sales, technical support, and collection team, to ensure a seamless customer experience.
• Proactively seek feedback from customers to identify areas for improvement in products, services, or processes.

Job Requirement:

• Candidate must possess at least Diploma in any related field.
• Proven experience in customer service or support role, preferably in related industry will be an added advantage.
• Excellent communication skills.
• Able to communicate in Bahasa Malaysia & English
• Experienced in Microsoft Office applications including Excel, Word, and Outlook.
• Able to work independently with minimal supervision.
• Fresh graduates are encouraged to apply, training will be provided.
• Senior position at least 2 years’ experience in customer service or related.
• Full-Time position(s) available.
• Able to work immediately.