Customer Care Executive/Senior Executive

Job Category: Customer Support
Job Location: Kuala Lumpur
Job Type: Full-Time

Job Description:

  • Ensure that customer requests, inquiries, and complaints are attended to and responded to in a timely manner, aiming for first-call resolution to provide excellent customer service.
  • Listen attentively to customer inquiries and concerns, and provide accurate information and assistance.
  • To handle customer calls, complaints and enquiries efficiently, courtesy and professionally.
  • Identify and assess customers’ needs to provide appropriate solutions or escalate complex issues to higher-level support when necessary.
  • Resolve customer complaints efficiently and effectively, striving to achieve first-call resolution whenever possible.
  • Answer clients’ correspondences through calls, emails, chats, and any other platforms.
  • Maintain detailed records of customer interactions such as personal information, inquiries, complaints, payments, and resolution.
  • Collaborate with other team members, including sales, technical support, and collection team, to ensure a seamless customer experience.
  • Proactively seek feedback from customers to identify areas for improvement in products, services, or processes.

Job Requirement:

  • Candidate must possess at least Diploma in any related field.
  • Proven experience in customer service or support role, preferably in related industry will be an added advantage.
  • Excellent communication skills.
  • Able to communicate in Bahasa Malaysia & English
  • Experienced in Microsoft Office applications including Excel, Word, and Outlook.
  • Able to work independently with minimal supervision.
  • Fresh graduates are encouraged to apply, training will be provided.
  • Senior position at least 2 years’ experience in customer service or related.
  • Full-Time position(s) available.
  • Able to work immediately.

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