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What is the payment date?

It is either on the 2nd or the 16th. The customer may refer to the email/WhatsApp sent by JCL.

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How do I check for the payment status?

The customer can check via Whatsapp or email.

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How can I do a full settlement?

Get the customer to email cs@bpartnergroup.com.

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If the auto-debit failed, what can I do for my payment?

The customer can pay by JomPAY or bank transfer.

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What other payment method can be used if I am using Bank Islam as Bank Islam does not support JomPAY?

The customer can transfer their payment to the CIMB bank account. After that, the customer will need to send the receipt via email to cs@bpartnergroup.com and include the full name […]

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How can I pay by JomPAY?

Here’s where to pay by JomPAY: Online banking. ATM machine.

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How can I find out my full settlement amount?

You may send an email to cs@bpartnergroup.com. Kindly provide the necessary information such as your full name, IC number, and purpose of email.

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What is the late penalty charge?

The late payment will be charged five percent (5%) per annum toward the amount in arrear.

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What are the types of payments?

The first month is by JomPAY. Second month onward is by direct debit. For customers whose direct debit registration failed, they will have to pay via JomPAY.

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