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Can I walk in to any JCL branch to do a full settlement?

Yes, you can. Our financial consultants will provide the necessary assistance.

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How do I request for a refund?

Send an email directly to jcl-collection@bpartnergroup.com.

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Why is auto-debit performed after I have made the payment manually?

Once the auto-debit fails on the initial due date, there will be another attempt to debit the payment after four (4) to five (5) working days.

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Why was my auto-debit payment not successful?

New loan: The first (1st) payment needs to be paid manually (refer to “How do I make payment to JCL?” above). For all subsequent payments, they will be deducted via […]

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Why do I need to send the receipt of a CDM payment or a screenshot of an online payment via WhatsApp?

This is to recognize the payment into the system based on the account number.

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What is JCL’s Biller Code for JomPAY?

JomPAY Biller Code: 16667. Ref 1: JomPAY Case ID (customer’s unique identification number). Ref 2: MyKad number.

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How do I make payment to JCL?

There are five (5) types of payment channels: Cash deposit machine (CDM). Online banking. JomPAY payment. Bank counter (CIMB, Maybank). PayQuik kiosk.

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