Mohd Mikail Haqeem
Executive | Credit Analyst
“Operational excellence is achieved through disciplined planning, clear communication, and a committed team that prioritizes, adapts, and improves processes together.”
#FrontlineTalent #ContinuousLearning #YoungAndDriven
Q1. What’s a typical day like for you in operations?
A typical day begins with planning each step to identify priority tasks and ensure team objectives are met; success depends on adaptability, continual learning, and maintaining workflows that adhere to established standards.
Q2. Can you share a moment when your team overcame a tough challenge?
During peak seasons or critical periods, our team remains composed and aligned under strong leadership; we prioritize tasks, assign clear responsibilities, and ensure every member understands their role. By leveraging individual strengths, sharing responsibilities, and maintaining trust and focus, the workflow runs smoothly and we consistently achieve our goals without disruption.
Q3. How do you ensure smooth coordination across departments?
Effective communication is essential for smooth operations; it increases productivity, strengthens morale and interdepartmental engagement, reduces conflicts, and fosters a positive, efficient work environment.
Q4. What’s one improvement or innovation you’ve contributed to?
Our team initially relied on manual application handling, which was time-consuming and error-prone. During the rollout of new systems, my team member and I proactively identified opportunities to accelerate workflows, testing and refining procedures through hands-on iteration. As a result, we developed practical expertise and implemented streamlined processes that significantly improved processing speed and accuracy.
Q5. What keeps you motivated in your role?
I am motivated by the dedication and performance of my team members who consistently meet their targets. Even during setbacks, we support one another to resolve challenges and maintain momentum. I am also driven by a personal commitment to professional growth and continuous development, striving to expand my skills and contribute increasingly to the team’s success.